Privacy Policy

1. Introduction

Wall Designer Pvt. Ltd. ("Wall Designer," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your data when you visit our website (www.walldesigner.online), contact us, or use any of our wall painting and home décor services.

By using our website or services, you agree to the practices described in this policy. If you do not agree, please do not use our website or submit personal information to us.

2. Who We Are

Wall Designer Pvt. Ltd. is a private limited company registered in India that provides professional wall painting, texture design, wallpaper installation, waterproofing, and home décor services. We are the data controller responsible for your personal information.

3. Information We Collect

3.1 Information You Provide Directly

When you fill out our contact form, WhatsApp us, call us, or otherwise communicate with us, we may collect:

• Full Name — to identify you and address you properly
• Phone Number — to contact you regarding your inquiry or service booking
• Email Address — to send quotes, confirmations, and service-related communications
• City / Location — to determine service availability in your area
• Service Type Requested — to understand what services you need
• Property Type — to help prepare an appropriate quote
• Budget Range — to tailor our recommendations
• Timeline Preference — to schedule consultations and service delivery
• Detailed Requirements — any description of your project needs

3.2 Information Collected Automatically

When you visit our website, certain information is collected automatically through cookies and similar technologies:

• IP Address — for analytics and security purposes
• Browser Type & Version — to ensure website compatibility
• Device Type — to optimize your browsing experience
• Pages Visited & Time Spent — to understand how visitors use our website
• Referral Source — to know how you found our website

3.3 Third-Party Services

Our website uses the following third-party services that may collect data independently:

• Google Analytics — website traffic analysis (governed by Google's Privacy Policy)
• Google Ads — advertising and conversion tracking (governed by Google Ads policies)
• WhatsApp (Meta) — messaging service (governed by WhatsApp's Privacy Policy)

4. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To respond to your inquiries, schedule consultations, provide quotes, and deliver wall painting and home décor services.
• Communication: To contact you via phone, WhatsApp, or email regarding your service booking, updates, and follow-ups.
• Service Improvement: To understand customer needs and improve the quality of our services and website.
• Legal Compliance: To comply with applicable laws, regulations, and legal obligations.
• Billing & Payments: To process payments and maintain records for accounting and taxation purposes.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected:

• Contact Inquiries: Retained for up to 12 months from the date of inquiry, or until the service is completed plus 6 months for follow-up purposes.
• Service Records: Retained for up to 3 years after the service is completed, for warranty claims, feedback, and legal compliance.
• Payment & Invoice Records: Retained for up to 7 years as required by Indian tax and accounting laws.
• Cookie Data: Retained according to the duration specified in our Cookie Policy.

After the retention period expires, your data is securely deleted or anonymised.

6. Data Sharing

We may share your information only in the following limited circumstances:

• Service Team Members: Our painters, supervisors, and project managers who need your property details and contact information to deliver the service you booked.
• Payment Processors: If you make online payments, your payment details are handled by secure, PCI-compliant payment processors. We do not store full payment card details on our systems.
• Legal Requirements: If required by law, regulation, court order, or governmental authority.
• Business Transfers: In the event of a merger, acquisition, or sale of company assets, your data may be transferred as part of the business transaction.

We do not share your personal information with third-party advertisers or data brokers.

7. Data Security

We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption on our website
• Access controls limiting who can view personal data
• Regular review of data handling practices
• Secure storage of physical and digital records

While we take reasonable precautions, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security of your data.

8. Your Rights

Under applicable Indian data protection laws (including the Digital Personal Data Protection Act, 2023 — DPDPA), you have the following rights:

• Right to Access: Request a copy of the personal information we hold about you.
• Right to Correction: Request correction of inaccurate or incomplete personal information.
• Right to Erasure: Request deletion of your personal information, subject to legal retention requirements.
• Right to Withdraw Consent: Withdraw consent for data processing at any time. This may affect our ability to provide services to you.
• Right to Grievance Redressal: File a complaint if you believe your data rights have been violated.

To exercise any of these rights, contact us at chat@walldesigner.online or call +91 7004009000. We will respond to your request within 30 days.

9. Cookies

Our website uses cookies and similar tracking technologies to improve your experience and analyse website traffic. For full details on the cookies we use, their purposes, and how to manage them, please read our Cookie Policy.

10. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete that information promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact us: