Payment Policy

1. Overview

This Payment Policy outlines how Wall Designer Pvt. Ltd. ("Wall Designer," "we," "us," or "our") handles payments for wall painting and home décor services. We believe in transparent, straightforward pricing with no hidden charges.

2. Accepted Payment Methods

We accept the following payment methods:

• UPI (Unified Payments Interface): Google Pay, PhonePe, Paytm, BHIM, or any other UPI-enabled app.
• Bank Transfer (NEFT/RTGS/IMPS): Direct transfer to our company bank account. Account details will be shared on the invoice.
• Cash: Accepted for smaller projects. A receipt will be provided for all cash payments.
• Cheque: Accepted for larger projects. Cheques should be in favour of "Wall Designer Pvt. Ltd." Work will commence after cheque clearance.

3. Payment Structure

Payments for our services follow this structure:

3.1 Advance Payment (Booking Confirmation)

• An advance of 20–30% of the total quoted amount is required to confirm your booking.
• The exact advance percentage will be specified in your quote.
• Work will not commence until the advance payment is received and confirmed.
• The advance covers initial material procurement and team scheduling.

3.2 Mid-Project Payment (For Larger Projects)

• For projects exceeding ₹25,000 total value, a mid-project payment of 30–40% may be required after 50% of the work is completed.
• This will be clearly specified in the quote before you approve it.
• Our project supervisor will confirm the 50% completion milestone before requesting this payment.

3.3 Final Payment (On Completion)

• The remaining balance is due upon satisfactory completion of the work.
• Final payment should be made after the walkthrough and inspection with you.
• Final payment is due within 3 days of project completion and your sign-off.

4. Pricing & Quotation

• All prices on our website are indicative starting prices. Final pricing is confirmed only after an on-site inspection.
• Your detailed quote will include: scope of work, material costs, labour charges, applicable taxes, and total amount.
• Quotes are valid for 15 days from the date of issue. After 15 days, pricing may be revised due to material cost changes.
• Any changes to the scope of work after the quote is approved will be documented as an addendum with revised pricing, which must be approved by you before additional work begins.

5. Taxes (GST)

• Goods and Services Tax (GST) is applicable at the prevailing rate on all services.
• GST will be clearly mentioned in your quote as a separate line item.
• A GST-compliant invoice/receipt will be provided for all payments.

6. Invoicing & Receipts

• A proper invoice will be issued for every payment — advance, mid-project, and final.
• Invoices include: service description, material details, labour charges, GST, total amount, and payment method.
• For cash payments, a signed receipt will be provided.
• Digital copies of all invoices can be sent to your email or WhatsApp upon request.

7. No Hidden Charges

We are committed to transparent pricing:

• The quoted amount covers everything specified in the scope of work — materials, labour, preparation, clean-up, taxes.
• There are no hidden charges beyond the quoted amount, unless you request additional work or scope changes.
• If any additional work is needed (discovered during execution, e.g., unexpected dampness), we will inform you first, explain the cost, and get your approval before proceeding.

8. Late Payment

• Final payment is due within 3 days of project completion.
• If payment is delayed beyond 7 days without prior arrangement, a gentle reminder will be sent.
• For payments delayed beyond 15 days, we reserve the right to charge interest at 1.5% per month on the outstanding amount.
• We prefer to resolve payment matters amicably and will work with you on a reasonable payment plan if needed.

9. Refunds

For refund terms related to cancellations, please refer to our Cancellation & Refund Policy.

• Refunds are processed within 7–10 business days.
• Refunds are made to the same payment method used for the original payment.

10. Payment Disputes

If you have a dispute regarding any payment, invoice, or charge:

• Contact us at chat@walldesigner.online or +91 7004009000 with the invoice number and details of the dispute.
• We will review and respond within 5 business days.
• We are committed to resolving all payment disputes fairly.

11. Contact Us

For questions about this Payment Policy: